Privacy Policy

Hamza Vape Store – Hamzav.com

Last Updated: October 29, 2026

1. Introduction

Welcome to Hamza Vape Store.

At Hamza Vape Store, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, place an order, or communicate with us.

This policy applies to our website:

https://hamzav.com

By using our website, you acknowledge the data practices described in this Privacy Policy.

We handle personal information in accordance with applicable Egyptian data protection requirements.

2. Information We Collect

We collect information necessary to operate our online store, process orders, and provide customer support.

2.1 Personal Information

When you register, place an order, or contact us, we may collect:

  • First and last name.

  • Email address.

  • Phone number.

  • Billing address.

  • Shipping and delivery address.

  • Governorate, city, and delivery area.

  • Account registration information.

  • Customer service inquiries and communications.

2.2 Order Information

When you make a purchase, we may collect and retain:

  • Products purchased.

  • Order number and date.

  • Order value and shipping charges.

  • Selected payment method.

  • Order status.

  • Shipping and tracking information.

  • Return, exchange, and refund records.

2.3 Technical Information

When you browse Hamzav.com, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • Pages visited.

  • Website interactions.

  • Referral sources.

  • Cookies and similar technologies.

This information helps us maintain website functionality, improve performance, and protect our services.

3. How We Use Your Information

We use personal information only for legitimate business purposes, including:

Order Processing

  • Confirming and processing orders.

  • Preparing products for delivery.

  • Coordinating shipping and delivery.

  • Providing order status updates.

  • Processing returns and refunds.

Customer Support

  • Responding to inquiries.

  • Resolving order-related issues.

  • Providing assistance with products and purchases.

  • Communicating through email, telephone, or messaging services.

Account Management

  • Creating and managing customer accounts.

  • Providing password reset functionality.

  • Verifying email addresses.

  • Maintaining account security.

Website Improvement

  • Analyzing website performance.

  • Improving navigation and shopping experiences.

  • Identifying technical issues.

  • Understanding how customers interact with our services.

Security and Compliance

  • Preventing fraud and unauthorized transactions.

  • Protecting customer accounts.

  • Detecting suspicious activities.

  • Complying with applicable legal and regulatory requirements.

Where legally required, we obtain consent before using personal information for optional activities such as promotional marketing.

4. Customer Accounts & Security

Customers may create an account on Hamzav.com to manage their orders and personal information.

Account information may include:

  • Name and contact details.

  • Saved billing and shipping addresses.

  • Order history.

  • Account preferences.

Passwords are managed through WordPress authentication mechanisms and are not intended to be stored in readable plain text.

We recommend using strong passwords and keeping account credentials confidential.

If you suspect unauthorized access to your account, please contact us.

5. Payment Information

Hamza Vape Store offers the payment methods displayed during checkout.

These may include Cash on Delivery (COD) and other payment options when available.

We do not require customers to provide payment card PINs, passwords, or one-time verification codes.

If online card payments are offered, sensitive payment information is handled by the applicable payment service provider.

We do not intentionally store complete credit or debit card numbers or card security codes on our website servers.

Payment providers may process certain transaction information according to their own privacy policies and security practices.

6. Shipping & Delivery Information

To fulfill orders, we may share necessary delivery information with shipping companies and delivery partners.

This information may include:

  • Customer name.

  • Delivery address.

  • Phone number.

  • Order reference.

  • Delivery instructions.

  • Amount to be collected upon delivery, where applicable.

We share only the information reasonably necessary to arrange and complete the delivery process.

Shipping providers may process this information according to their own privacy policies and applicable legal requirements.

7. Cookies & Tracking Technologies

Hamzav.com uses cookies and similar technologies to support website functionality and improve your shopping experience.

7.1 Essential Cookies

Essential cookies help us:

  • Maintain shopping cart contents.

  • Manage customer login sessions.

  • Remember checkout information.

  • Support website security.

  • Maintain essential website functionality.

Some essential cookies are necessary for the website to operate correctly.

7.2 Analytics Cookies

Where analytics services are enabled, cookies or similar technologies may help us understand:

  • Website traffic.

  • Popular pages and products.

  • Visitor interactions.

  • Website performance.

Analytics information is used to improve our website and services.

7.3 Marketing Cookies

Where marketing and advertising technologies are enabled, cookies may be used to measure campaign performance and provide relevant promotional experiences, subject to applicable consent requirements.

7.4 Managing Cookies

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect shopping cart functionality, login sessions, and other website features.

8. Email & Customer Communications

We may send transactional and account-related communications necessary to provide our services.

These communications may include:

  • Order confirmations.

  • Order processing updates.

  • Shipping and delivery notifications.

  • Order cancellation or refund notifications.

  • Account registration confirmations.

  • Email verification requests.

  • Password reset instructions.

  • Important account security notifications.

Our automated communications may be sent from:

[email protected] — Order-related communications.

[email protected] — Automated account and security notifications.

Please do not reply directly to automated emails sent from [email protected].

For customer assistance or privacy-related inquiries, contact:

[email protected]

Promotional communications, where offered, are handled separately from essential transactional notifications. You may opt out of optional marketing communications using the available unsubscribe method or by contacting us.

9. WhatsApp & Third-Party Messaging Services

Customers may choose to communicate with Hamza Vape Store through WhatsApp, Telegram, or other available messaging services.

When you contact us through these platforms, we may process the information you voluntarily provide, including your phone number, account name, messages, and order-related details.

We use this information to respond to inquiries, confirm orders, and provide customer support.

Your use of third-party messaging platforms is also subject to the privacy policies and terms of those providers.

We recommend avoiding the transmission of passwords, payment card security codes, or other highly sensitive information through messaging services.

10. Sharing Your Personal Information

Hamza Vape Store does not sell or rent customers’ personal information.

We may share relevant information with trusted third parties when reasonably necessary to operate our business.

These may include:

Shipping Providers: To arrange delivery, tracking, and returns.

Payment Providers: To process available payment methods and related transactions.

Website Hosting & Technical Services: To operate, maintain, secure, and back up our website.

Email Service Providers: To deliver transactional and account-related notifications.

Analytics & Advertising Providers: Where these services are enabled and their use is permitted under applicable law.

Legal Authorities: When disclosure is required by applicable law or a valid legal process.

We seek to limit the information shared to what is necessary for the relevant purpose.

11. Data Storage & Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to meet applicable legal obligations.

Retention periods may depend on the type of information.

For example:

  • Order records: Retained as necessary for accounting, customer service, and legal compliance.

  • Customer accounts: Retained while the account remains active or as otherwise required.

  • Customer support communications: Retained as necessary to resolve inquiries and maintain service records.

  • Security logs: Retained for appropriate periods to investigate potential security issues.

  • Marketing preferences: Retained as necessary to honor communication preferences and opt-out requests.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely manage it.

Certain records may need to be retained even after an account deletion request to comply with legal, accounting, or regulatory requirements.

12. Data Security

We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, loss, or disclosure.

These measures may include:

  • HTTPS encryption.

  • Secure account authentication.

  • Restricted administrative access.

  • Website security monitoring.

  • Access controls.

  • Software maintenance and security updates.

  • Protected data storage and backup procedures.

However, no website, internet connection, or electronic storage system can be guaranteed to be completely secure.

We continuously aim to improve our security practices.

13. Your Privacy Rights

Subject to applicable laws, you may request to:

  • Access personal information we hold about you.

  • Correct inaccurate or outdated information.

  • Update your account details.

  • Request deletion of eligible personal information.

  • Withdraw consent for optional processing activities where applicable.

  • Object to certain uses of your personal information where permitted by law.

  • Stop receiving optional promotional communications.

We may need to verify your identity before processing requests involving personal data.

Certain requests may be subject to legal limitations or mandatory record-retention requirements.

How to Submit a Privacy Request

Please contact:

[email protected]

Use the subject line:

Privacy & Personal Data Request

Include sufficient information for us to identify your account or relevant order, but do not send passwords or sensitive payment credentials.

We will review your request in accordance with applicable legal requirements.

14. Children’s Privacy & Age Restrictions

Hamza Vape Store offers products intended for adults who meet applicable legal age requirements.

Our products are not intended for minors.

We do not knowingly collect personal information from minors for the purpose of selling age-restricted products.

If we become aware that personal information has been collected from a minor in connection with an unauthorized purchase, we will take appropriate steps in accordance with applicable law.

Parents or legal guardians who have concerns about personal information may contact us using the details provided below.

15. Third-Party Websites & Services

Our website may contain links to external websites, payment services, delivery providers, social media platforms, or other third-party services.

These third parties operate under their own privacy policies and terms.

Hamza Vape Store does not control the privacy practices of independent third-party websites.

We encourage customers to review the privacy policies of external services before sharing personal information with them.

16. International Data Processing

Some website infrastructure or third-party service providers may operate outside Egypt.

Depending on the services used, certain information may be processed or stored in other countries.

Where international processing or transfers occur, we seek to apply appropriate safeguards and comply with applicable legal requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.

Updated versions will be published on this page with a revised Last Updated date.

We encourage customers to review this Privacy Policy periodically.

18. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Hamza Vape Store

Website: https://hamzav.com

Customer Support & Privacy Inquiries: [email protected]

Contact Page: https://hamzav.com/contact-us/

Location: Alexandria, Egypt

We are committed to maintaining a secure and transparent shopping experience for our customers.