Terms & Conditions

Hamza Vape Store – Hamzav.com

Welcome to Hamza Vape Store!

These Terms & Conditions govern your access to and use of our website, https://hamzav.com, including browsing, purchasing products, and using our services.

By accessing our website or placing an order, you agree to comply with these Terms & Conditions. Please read them carefully before making a purchase.

1. Age Restrictions & Eligibility

Hamza Vape Store provides products intended exclusively for adults.

By accessing our website or purchasing our products, you confirm that:

  • You are at least 18 years old, or meet any higher minimum age required by applicable law.

  • You are legally permitted to purchase and use the products offered on our website.

  • The information you provide during registration and checkout is accurate and complete.

  • You will not purchase products on behalf of anyone who does not meet the legal age requirements.

We reserve the right to request age verification and refuse or cancel orders where age requirements cannot be verified.

We do not knowingly sell age-restricted products to minors.

2. Products & Availability

We strive to provide accurate product descriptions, specifications, images, pricing, and availability information.

However:

  • Product availability may change without prior notice.

  • Product colors, packaging, and appearance may vary slightly from displayed images.

  • Product specifications may be updated by manufacturers.

  • Prices and promotional offers may change at any time before an order is confirmed.

  • We reserve the right to correct inaccurate product information or obvious pricing errors.

If a product becomes unavailable after you place an order, our team will contact you to discuss available alternatives or cancellation.

3. Orders & Order Confirmation

When placing an order through Hamzav.com, you agree to provide accurate contact, delivery, and billing information.

After submitting an order:

  • You may receive an automated order confirmation by email.

  • Our team may contact you by phone or WhatsApp to verify your order and delivery details.

  • Orders are subject to product availability and successful verification.

  • We may cancel orders containing incorrect information, suspected fraudulent activity, or products that cannot be fulfilled.

Receiving an automated order confirmation does not necessarily mean that your order has been accepted for fulfillment.

If an order is canceled after payment has been collected, any refund due will be processed according to the applicable payment method and consumer protection requirements.

4. Pricing & Payment

All prices displayed on Hamzav.com are in Egyptian Pounds (EGP) unless otherwise stated.

Available payment methods are displayed during checkout and may include:

  • Cash on Delivery (COD), where available.

  • Other payment methods expressly offered by the store.

Please note:

  • Shipping charges are calculated separately unless otherwise specified.

  • Any applicable charges will be presented during checkout.

  • Certain locations or orders may require additional verification or payment arrangements.

  • Orders may be subject to confirmation before dispatch.

We do not ask customers to share payment card passwords, PINs, or one-time verification codes through email, WhatsApp, or telephone.

5. Shipping & Delivery

Hamza Vape Store offers delivery services across Egypt to eligible locations.

Shipping costs and delivery options depend on the destination and selected delivery service.

Please note:

  • Delivery times are estimates and may vary according to location, availability, and courier operations.

  • Orders may require confirmation before being prepared for shipment.

  • Customers must provide complete and accurate delivery addresses and reachable phone numbers.

  • Incorrect or incomplete delivery details may result in delays or unsuccessful delivery attempts.

  • Certain remote locations may require additional delivery arrangements.

If your delivery is delayed, damaged, or missing, please contact our customer service team so we can investigate the issue with the shipping provider.

Nothing in this section limits any rights you may have under applicable Egyptian consumer protection laws.

6. Returns, Exchanges & Refunds

We want our customers to have a clear and fair shopping experience.

Returns, exchanges, and refunds are handled according to applicable Egyptian consumer protection laws and our store's return procedures.

Depending on the product and reason for the request:

  • Products may need to be returned in their original condition, with their packaging and accessories.

  • Certain opened or used products may be subject to restrictions where permitted by law.

  • Incorrect, damaged, defective, or nonconforming products will be handled in accordance with applicable consumer rights.

  • Proof of purchase may be required to process a request.

  • Approved refunds will be processed using an appropriate refund method.

Customers should contact our support team before sending products back to receive return instructions.

For return or refund assistance:

Email: [email protected]

Your statutory consumer rights remain unaffected by these Terms & Conditions.

7. Product Usage & Safety

Customers are responsible for using purchased products according to their intended purpose and the manufacturer's instructions.

We recommend that customers:

  • Read the manufacturer's instructions before using any product.

  • Follow applicable safety and handling guidelines.

  • Use compatible accessories and components.

  • Keep age-restricted products away from children.

  • Avoid modifying products in ways not recommended by the manufacturer.

Hamza Vape Store does not provide medical advice through its website or product descriptions.

Product information is provided for general informational purposes and should not be interpreted as medical guidance.

8. User Accounts & Account Security

Customers may create an account on Hamzav.com to manage orders, addresses, and account information.

By registering, you agree to:

  • Provide accurate registration information.

  • Maintain the confidentiality of your account credentials.

  • Use a secure password.

  • Notify us if you suspect unauthorized access to your account.

  • Avoid sharing your account with unauthorized individuals.

You are responsible for taking reasonable steps to protect your account.

We reserve the right to suspend accounts involved in fraudulent, unlawful, or abusive activities.

9. Promotions & Special Offers

From time to time, Hamza Vape Store may provide promotional offers, discounts, or special pricing.

Unless otherwise specified:

  • Promotions are subject to availability.

  • Promotional offers may have limited validity periods.

  • Certain products may be excluded.

  • Discount codes may have specific eligibility requirements.

  • Promotions cannot necessarily be combined.

We reserve the right to correct promotional errors and cancel fraudulent use of promotional offers.

10. Intellectual Property

All website content, including logos, graphics, photographs, text, design elements, and original materials, belongs to Hamza Vape Store or its respective rights holders.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization.

Product names, trademarks, and brand logos belonging to third-party manufacturers remain the property of their respective owners.

11. Prohibited Activities

When using Hamzav.com, you agree not to:

  • Use the website for unlawful or fraudulent activities.

  • Attempt unauthorized access to website systems or customer accounts.

  • Introduce malicious software or interfere with website operations.

  • Submit false or misleading customer information.

  • Abuse promotional offers or payment processes.

  • Use automated systems to disrupt website functionality.

  • Infringe the intellectual property rights of the store or third parties.

We may restrict access to users who violate these conditions.

12. Privacy & Personal Data

We respect the privacy of our customers and handle personal information in accordance with our Privacy Policy and applicable data protection requirements.

Information collected through our website may be used for purposes including:

  • Processing and fulfilling orders.

  • Confirming customer information.

  • Arranging shipping and delivery.

  • Providing customer support.

  • Managing customer accounts.

  • Preventing fraud and maintaining website security.

  • Meeting applicable legal obligations.

For additional information about how your data is collected, used, and protected, please review our:

Privacy Policy:
https://hamzav.com/privacy-policy/

13. Personal Data Requests & Deletion

You may contact Hamza Vape Store to request access to, correction of, or deletion of your personal information, subject to applicable law.

Certain information may need to be retained for legitimate purposes, including accounting, transaction records, fraud prevention, and legal compliance.

To submit a data-related request, please visit:

https://hamzav.com/data-deletion/

Alternatively, you may contact us through our Contact Us page.

14. Website Availability & Limitation of Liability

We aim to maintain a reliable and secure shopping experience.

However, occasional service interruptions may occur because of maintenance, technical issues, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, Hamza Vape Store is not responsible for indirect or consequential losses arising solely from temporary website unavailability or circumstances outside our reasonable control.

We do not guarantee uninterrupted access to the website.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under Egyptian law.

15. Changes to These Terms

Hamza Vape Store may revise these Terms & Conditions when necessary to reflect operational changes, legal requirements, or improvements to our services.

Updated terms will be published on this page.

Changes will apply from their stated effective date, subject to applicable law, and will not remove rights customers have already acquired under the terms applicable to their purchases.

We encourage customers to review this page periodically.

16. Governing Law

These Terms & Conditions are governed by the applicable laws of the Arab Republic of Egypt.

Any disputes arising from purchases or use of our services will be handled in accordance with applicable Egyptian laws and consumer protection requirements.

17. Contact Information

If you have questions about these Terms & Conditions, your orders, or our services, please contact us.

Hamza Vape Store

Website: https://hamzav.com

Customer Support Email: [email protected]

Contact Us: https://hamzav.com/contact-us/

Location: Alexandria, Egypt

We appreciate your trust in Hamza Vape Store and look forward to providing you with a reliable shopping experience.